Delivery Policy

This Delivery Policy explains the general process used by MedChoice World to prepare and dispatch eligible orders. Delivery availability, timing and cost can vary by destination, product, carrier and other circumstances.

Order Verification

Before dispatch, an order may be reviewed for payment confirmation, shipping information, product availability and any other information reasonably required to process the order.

Processing and Dispatch

Orders are prepared after required checks are completed. Estimated processing or delivery periods shown on the website are estimates and are not guaranteed delivery dates.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Delays, failed delivery or additional charges resulting from incorrect or incomplete information may require additional customer action before redelivery.

Tracking

Where tracking is available, tracking information may be provided after dispatch. Carrier scans and tracking updates are controlled by the carrier and may not always appear immediately.

Delivery Delays

Delivery can be affected by carrier disruption, severe weather, customs procedures, public holidays, incorrect address information, security checks, remote locations or other circumstances outside our reasonable control.

International Deliveries

International orders may be subject to destination-country restrictions, customs procedures, import requirements, taxes or fees. Customers are responsible for checking requirements that apply in their destination.

Failed or Returned Deliveries

If a parcel is returned because delivery could not be completed, we may contact the customer to discuss available next steps. Additional shipping or handling charges may apply where a new delivery attempt is requested.

Damaged or Missing Deliveries

If a parcel arrives damaged or appears to be missing items, contact us promptly and retain the parcel, packaging and any relevant photographs so the issue can be reviewed.